Refund & Cancellation Policy

1. What you are paying for

CollabVue is operated by DigiNhance, a sole proprietorship, and is a digital service. There are no physical goods and nothing is shipped. Listing a creator profile is free, so there is nothing to pay and nothing to refund on being listed or getting verified. Every paid item on CollabVue is one of these three:

• Connect packs – credits that brands spend to reveal contact information or send inquiries to creators.
• Featured placement – an optional creator upgrade that places a verified profile in a labelled Featured slot for a fixed window of 7 or 30 days.
• Profile views access – an optional creator upgrade that names the brands who viewed a profile, for a 90-day access window. The view count and the city and business-type breakdown are free to everyone; only the named identities are paid.

All three are delivered instantly and electronically inside your account the moment payment is confirmed by PayU. There is no delivery or shipping timeline. Every purchase is a one-time payment: CollabVue has no subscriptions and nothing auto-renews.

2. Creator listing

Listing and verification are free, and always will be. There is no listing fee, no renewal and no card required, so a creator profile can never lapse for non-payment and there is no listing charge to refund. We fund the service from the brand side: brands buy connects to reach you.

3. Connect pack refunds

• Connects are non-refundable once they have been used to reveal contact information or send an inquiry.
• Every published price includes GST. There is no separate tax added at checkout.
• Unused connects in a purchased pack do not expire; if you do not use them this year, they carry over.
• We do not offer monetary refunds on unused connect bundles, because they never expire and remain available in your account.
• Once contact information is revealed, it stays visible to that brand permanently at no extra cost, and re-sending an inquiry to the same creator is free.

4. When we do refund connects

We credit connects back to your account in these cases. Email us and we will sort it out:

• Fake or removed profile. If a profile is confirmed fake, or is removed for a policy violation, we refund the connects you spent reaching it.
• A charge that went wrong. If you were charged twice, or a payment succeeded and the connects never landed, we fix it and refund the difference.

We do not currently refund connects just because a creator did not reply. What we give you instead is the information to choose well before you spend: every profile shows how many inquiries that creator has opened, how quickly they usually open them, and how recently they were active.

5. Creator upgrade refunds

Both creator upgrades are optional. Your profile is listed, verified and searchable exactly the same if you never buy either one.

• Featured placement is sold as a time window, never as an impression count, so we do not promise a number of views. Once your Featured window has started it is non-refundable, because the placement is live from that moment. If we fail to run it for the days you paid for, email us and we will extend the window by the days missed or refund it, your choice.
• Profile views access is non-refundable once the 90-day window opens, because the named viewer list is visible to you immediately. The purchase option stays hidden until there are at least a few unnamed views waiting, so nobody pays to open an empty list.

6. Cancellations

There are no recurring subscriptions to cancel; every purchase is a one-time payment and nothing auto-renews. You may delete your account at any time from your account settings. Deleting your account, or having it terminated for a policy violation, does not entitle you to a refund of unused connects, an unfinished Featured window, or unused profile views access.

7. Payments made in error

All payments are processed by PayU. If you believe a payment was made in error or was charged twice, email us at support@collabvue.com within 7 days of the transaction with your registered email and the order details. Where a refund is due, either under this policy or as required by applicable law, we process it to the original payment method via PayU, and it typically reflects within 5 to 7 business days.

8. Governing law

This policy is governed by the laws of India and forms part of our Terms of Service. Any disputes are subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

9. Contact

Questions about a refund or cancellation? Email us at support@collabvue.com and we will get back to you within 24 hours. For questions about the billing entity behind CollabVue, write to DigiNhance at hello@diginhance.com.